Our Most Frequently Asked Questions

Posted Aug 30th, 2018 in Hearing Aids, Advice, Hearing Loss, Hearing Health


We get asked a lot of questions at Arnold Hearing Centres about hearing loss and hearing aids. Here's a list of the five most frequently asked questions:

Do I need a Doctor referral for a hearing test?

You do NOT need a doctor referral for any of our services. If during one of our examinations we find any abnormalities, we will refer you back to your family doctor.

Will I see a new face each time I visit?

We try our best to make sure that the professional that did your test and helped you choose a hearing aid, will be there to help with ongoing service. All of our hearing professionals are fully licensed, be it a hearing instrument practitioner or audiologist.

Do you offer any ongoing care or follow-up support?

Included in the price of your hearing aids is our award-winning service. That service includes:

  • Follow-up appointments that may include cleaning, adjustments, and in-office repairs.
  • Warranties. Most hearing aids that we dispense come with a three-year manufacturer warranty.
  • Loss and damage insurance. All of our hearing aids come with a one-time loss and damage replacement (some hearing aids come with a deductible to be paid at the time of replacement)

How much do hearing aids cost?

Hearing aids are a big investment financially, but they’re also an investment into better hearing. Prices can range from approximately $500 to over $4,000 and are determined by many factors. Those factors include your hearing test results, your lifestyle, hearing aid style and more. Our trained professionals will make a recommendation based on those factors and work with you to find something that both suits your needs and makes you comfortable.

What if my hearing aid malfunctions?

Most of the time we can repair your hearing aid right in our offices. Just drop-in during our operating hours and we’ll get to it as soon as possible. If it requires a further repair, we will send it to the hearing aid manufacturer for you at no charge if you’re still under warranty (repair fees do apply for hearing aids out of warranty).

We love to answer questions and are always happy to do so. If our FAQ did not answer your questions, please contact one of our caring teams in Kitchener, Guelph, Simcoe or Mount Forest.

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